At Anderson Brown we are solely client focused and will not rest until our service delivery meets out client’s needs. Our clients are our number one priority and we firmly believe that if our clients succeed, we succeed. Client satisfaction is a true metric of our performance and when those metrics exceed expectation, exceed competitors, exceed industry standards, we are still not satisfied and do not rest on our laurels in our relentless pursuit of excellence. Client satisfaction is our goal; client satisfaction is our duty; client satisfaction is our firm commitment to our clients. To ensure we meet our own high standards, we routinely send out surveys to assess our own performance and if there is any deficiency, we work with the client to improve our service, improve our delivery and improve the content of our delivery. We are so confident our service will place client in awe that if a client is genuinely dissatisfied with a particular matter traceable to our work, we offer to refund half the fees or all of the fees we collected from the client for the matter. This is our guarantee.